V LAND PLASTERING ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1. INFORMATION WE COLLECT
1.1 Personal Information
We may collect personal information that you voluntarily provide when:
- Requesting a quote or consultation
- Contacting us via email, phone, or contact forms
- Subscribing to our newsletter
- Entering into a service contract
This information may include: name, email address, phone number, company name, project address, project details, and any other information you choose to provide.
1.2 Project Information
When you engage our services, we collect information related to your project including: property address, project scope, architectural plans, site photos, specifications, timelines, and budget information.
1.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on pages
- Referring website addresses
- Geographic location data
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide quotes and project proposals
- Deliver plastering and partitioning services
- Communicate about your project
- Process payments and maintain records
- Improve our services and website
- Send marketing communications (with your consent)
- Comply with legal obligations
- Resolve disputes and enforce agreements
3. INFORMATION SHARING AND DISCLOSURE
We may share your information with:
3.1 Service Providers
Third-party contractors, suppliers, and subcontractors who assist in project delivery. These parties are contractually obligated to maintain confidentiality.
3.2 Professional Advisors
Lawyers, accountants, insurers, and other professional advisors as necessary for business operations.
3.3 Legal Requirements
Government authorities when required by law, including building authorities, tax offices, and regulatory bodies.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. DATA SECURITY
We implement reasonable security measures to protect your information, including:
- Secure server infrastructure with encryption
- Access controls and password protection
- Regular security audits and updates
- Staff training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records are typically retained for 7 years in accordance with Australian building industry standards and tax requirements.
6. YOUR RIGHTS
Under Australian Privacy Principles (APPs), you have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. COOKIES AND TRACKING
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings.
We may use analytics services (such as Google Analytics) to understand how visitors interact with our website.
8. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
11. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
V LAND PLASTERING
Email: privacy@vlandplastering.com.au
Phone: +61 XXX XXX XXX
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au